Ho Chi Minh City supermarkets have expanded their telephone shopping and home delivery services to make it easier for people to do their Tet shopping.
The phone-shopping service is available between 7 am to 10 pm to customers ordering goods worth more than VND200,000. Delivery will be made by motorbike to those living within five kilometers and by truck to those further away.
Following the stockpiling of goods at subsidized prices under a city program, demand has shot up, placing a huge burden on supermarket staff and also inconveniencing shoppers.
Tran, a shopper at Co.op mart Nguyen Dinh Chieu, told Tuoi Tre that telephone shopping and home delivery are relieving the stress of waiting and carrying the goods back home.
After a customer calls and places the order, supermarket staff collect the required items and send it to the buyer’s house.
Coop Mart has delivered goods to 14,200 houses this month.
The French-owned Big C supermarket chain has increased it delivery staff by 20 percent to meet the demand. It delivers goods worth a minimum of VND500,000 to customers living up to six kilometers from an outlet. It does not deliver frozen or fresh vegetables, seafood, or meat.
Co.op Mart, estimated to rake in around VND70 billion daily, has employed more temporary cashiers and installed more card readers to cope with the rush.
It has 30-35 counters at each of its outlets, five of which are reserved for VIP customers, elderly people, and pregnant women.
Big C has 50-80 percent more mobile counters and 30 percent more cashiers.
The number of staff helping shoppers package goods has also increased.
Customers who go supermarkets can also choose to have the goods delivered at home.