Hundreds of customers who have bought products from the Huu Lac Co Ltd through its New Shopping TV shopping program , which is aired on several local channels, flocked to the company’s headquarters on Wednesday to return the goods and ask for refunds.
The customers have frequented the company since earlier this week, but it has repeatedly refused to receive them, said several customers standing in front of the Huu Lac headquarters on Khuong Viet Street, in Ho Chi Minh City’s Tan Phu District.
Most of them have bought mobile phones worth around VND2 million each, and tablets (VND3 million), after watching New Shopping’s infomercials on local TV channels such as Binh Duong, Long An, Dong Nai, and cable TV stations HCTV in HCMC and HiTV in Hanoi.
“My phone fails to detect the inserted SIM card, runs out of battery after just two hours, and ended up being out of order,” said Do Du Hoa from Dong Nai, who bought a L137k cell phone, which allegedly features a touch-screen, music player, and Wi-Fi connection.
After ending their resistance to customers, a company representative eventually showed up in the afternoon to refund people who had been waiting since early in the morning.
However, as of 4pm, around 20 people were still waiting to get their money back.
On the same day, the Market Management Team 2A, under the municipal namesake agency, found some of the company’s products as violating regulations on goods labeling, following a raid into their stock.
Most of the electronic products originated in China, Tuoi Tre observed.
Some of the goods were confiscated.