Scores of customers failed to book railway tickets online for the Tet (Lunar New Year) holiday on the very first day the service was opened due to persistent overload of the network.
The Sai Gon Railway Passenger Transport Company opened online bookings at 8am on Monday for train travel during the Tet (Lunar New Year) holiday that falls in February next year.
The tickets can be booked at http://www.vetau.com.vn.
More than 100,000 tickets for the peak period prior to the holiday from January 25 to 31 will be issued online, including 80,000 tickets departing from the Sai Gon Railway Station and the remaining from other stations under the management of the company, according to Dinh Van Sang, deputy general director of the company.
Le Anh Tai, who lives in the city's District 12, said that he spent a whole morning on Monday trying to book a ticket from HCM City to Vinh City on January 28, one week prior the holiday, but it was very difficult to access the website.
"I managed to access the website after a long time but it ran very slow and stopped running when I was in the process of the booking," Tai said.
"I had to arrange the time to wait in a long line at the station to buy a ticket to return home for the holiday after failing to book the ticket online," he said.
Sang said that the system became overloaded with around 33,000 customers accessing the system at the same time while its capacity was only 1,000 customers.
On the same day, the network's capacity was upgraded two times, making it easier for customers to access the network after three in the afternoon, he said.
A total of 100,000 tickets issued online will be sold out in the next two or three days, with 15,280 being booked between 8 am to 3 pm on Monday. — VNS