More than 44.6 percent of online survey opinions said that administrative procedures relating to land use rights certificates was the most annoying issue, announced the UNDP and e-newspaper VietNamNet at a press briefing in Hanoi on Oct. 19.
The figure is the result of the first-ever online public poll, jointly launched by the United Nations Development Programme (UNDP) and VietNamNet at http:// www.hienkecchc.vn, on Vietnamese citizens’ views of and experiences with public administrative procedures.
The survey which has been active for three months drew the participation of 1,500 people and half of the answers came from Hanoi, Ho Chi Minh City, the northern port city of Hai Phong and the Mekong delta city of Can Tho.
As part of the survey, people we re encouraged to provide their own recommendations on how to simplify different administrative procedures and/or improve public administrative services.
Other troublesome administrative procedures include building permits procedures (8.79 percent), petitions (7.29 percent) and social insurance (6.34 percent).
Procedures relating to marriage, birth and identity card certificates are the easiest ones, said the survey.
Up to 67 percent of surveyed people said that administrative procedures required too much paperwork while 73 percent said that they should ask for help from friends or relatives in order to complete this paperwork and 50 percent complained public employees were not familiar with their work.
According to UNDP policy advisor on anti-corruption and public administration reform Jairo Acuna-Alfaro , who is also part of the team that designed the survey , seven out of ten surveyed people said an extra amount of money was needed to get the work done faster.
The data analysis showed that further reforms needed to be done in delivering the results to citizens as scheduled, improving public employees’ professional behaviour and providing clear information on what procedures were needed.
According to the result, people expected services to be more transparent, convenient and simpler and wider application of information technology in the services.
They also expected more involvement in detecting and denouncing violations in the services, said the result./.