Ha Noi is going to evaluate customer satisfaction through a series of surveys about administrative procedures in city departments.
A man submits paperwork at the Ministry of Industry and Trade. Ha Noi plans to launch public surveys on the quality of administrative reform. — VNA/VNS Photo Trang Duong
HA NOI —
"Administrative reform had made some progress but had yet to fully satisfy expectations," said Tran Huy Sang, director of the municipal Department of Home Affairs.
"The Provincial Competitiveness Index (PCI) ranking of the capital is quite low when compared with other localities and had fallen even further over the past year.
"The low ranking is due to complicated administrative procedures and poor professional attitudes among the administrative officials. Therefore it is necessary to improve the work ethics among administrative staff by imposing sanctions and offering rewards when they are deserved," he said.
Questionnaires were issued to customers to assess the ability and work ethics of administrators. Results will facilitate creation of a transparent administrative environment.
Staff with numerous negative comments will be reassigned to new duties or face discipline under the Law on State Employees.
In another move, the municipal People's Committee has decided to establish a customer service office to deal with comments about individuals and enterprises that work with administrative procedures.
The committee announced a new list of 1,638 administrative procedures for about 20 departments and units. The procedures were developed under the framework of Project 30, an administrative reform project that has been in process since 2009.
Under the project, several administrative departments have reduced the number of procedures by as many as 138 to as few as five.
"However most commune-level offices have yet to seriously implement administrative reform," said Nguyen Thinh Thanh, chief of the Ha Noi People's Committee's Office.
Early this week Government authorities revealed that about VND30 trillion (US$1.5 billion) had been saved thank to simplified administrative procedures at all levels.
Three years into implementation of the Project, 30 nation-wide, 5,000 procedures have been streamlined by eliminating unnecessary steps and modifying incomplete ones. — VNS