The result of the survey titled Public Administration Performance Index (PAPI) carried out by state officials and UNDP experts was announced on Thursday in Hanoi by the Vietnam Fatherland Front -- an umbrella group of political organizations in the nation.
According to the survey, most families relocated for land clearance in all 63 provinces and cities across the nation said their land was fixed a price lower than market value.
Specifically, a hundred percent of households in the central highland province of Dak Lak said they were compensated at a rate cheaper than market price.
Similarly, most people joining the survey said public administration and services involving land procedures failed to satisfy them due to complicated proceedings and unfriendly attitudes of state officials.
Parents tip teachers $125 per semester
30 percent of the surveyed admitted they had paid bribes to health care experts in hospitals, averaging VND1.2 million (US$58) per bribe while 28 percent said they had to tip their children’s teachers averaging VND2.6 million ($125) per semester.
Provinces ranked in the top for offering best public administration and services include Son La, Lang Son, Hoa Binh, Hai Duong, and Hanoi in the north; Quang Binh, Ha Tinh, Nam Dinh, Thanh Hoa and Da Nang in the central region; and Ba Ria Vung Tau, Long An, Tien Giang and Dong Thap in the south.
Those with worst performance and ranked at the bottom include Dien Bien, Hung Yen, Lai Chau, Cao Bang, Ha Giang, Ninh Binh, Ninh Thuan, Quang Ngai, Binh Thuan, Phu Yen, Hau Giang, Bac Lieu, An Giang, Tay Ninh and Tra Vinh.
In 2009, the PAPI index was piloted in three provinces. In 2010, it was rolled out in 30 provinces and in 2011, PAPI was implemented in all 63 provinces in Vietnam.
PAPI assesses three mutually reinforcing processes -- policy making, policy implementation and the monitoring of public service delivery -- with an aim to support improvements in transparency, stimulate reform, and significantly expand the pool of quantitative data available for policy formulation.